DB3311/T 161-2020 村（社区）便民服务代办点服务规范

ICS01.040.03

CCSP33

DB3311

浙江省丽水市地方标准

DB3311/T161-2020

村(社区)便民服务代办点服务规范

2020-12-29发布2021-01-28实施

丽水市市场监督管理局发布

DB3311/T161-2020

目  次

前言.....................................................................................................................................................................Ⅱ

1范围.................................................................................................................................................................1

2规范性引用文件.............................................................................................................................................1

3术语和定义.....................................................................................................................................................1

4服务场所.........................................................................................................................................................1

4.1场所要求.................................................................................................................................................1

4.2标识标志.................................................................................................................................................1

4.3服务窗口.................................................................................................................................................2

4.4便民设施.................................................................................................................................................2

5服务人员.........................................................................................................................................................3

6服务事项.........................................................................................................................................................3

7服务方式.........................................................................................................................................................3

7.1现场服务.................................................................................................................................................3

7.2线上服务.................................................................................................................................................3

7.3上门服务.................................................................................................................................................3

8服务要求.........................................................................................................................................................3

8.1咨询.........................................................................................................................................................3

8.2受理.........................................................................................................................................................3

8.3代办.........................................................................................................................................................3

8.4回复......................................................................