GB/T 45744-2025 科技评估服务质量控制规范

ICS03.120.10

CCSA00

中华人民共和国国家标准

GB/T45744—2025

科技评估服务质量控制规范

Specificationforqualitycontrolofscienceandtechnologyevaluationservice

2025⁃05⁃30发布2025⁃05⁃30实施

国家市场监督管理总局

国家标准化管理委员会发布

GB/T45744—2025

目次

前言··························································································································Ⅲ

引言··························································································································Ⅳ

1范围·······················································································································1

2规范性引用文件········································································································1

3术语和定义··············································································································1

4总体要求·················································································································2

5质量控制职责···········································································································2

5.1评估机构负责人职责····························································································2

5.2质量控制部门职责·······························································································2

5.3评估业务部门职责·······························································································2

5.4评估项目负责人职责····························································································3

5.5评估项目组成员职责····························································································3

6评估受理与设计阶段质量控制······················································································3

6.1质量要求···········································································································3

6.2质量控制措施·····································································································4

7评估组织与实施阶段质量控制······················································································4

7.1质量要求···········································································································4

7.2质量控制措施·····································································································5

8评估报告形成与交付阶段质量控制················································································7

8.1质量要求···········································································································7

8.2质量控制措施·····································································································7

9评估结题与后续阶段质量控制······················································································8

9.1质量要求···········································································································8

9.2质量控制措施·····································································································8

10评估服务质量评价与改进··························································································9

10.19

评价················································································································

10.2改进················································································································9

附录A（规范性）评估方案要素和审核要点·······································································10

附录B（资料性）评估队伍对评估任务的支撑度·································································11

附录C（资料性）评估内容和信息基础对照表····································································12

附录D（规范性）评估报告质量要求与审核要点·································································13

附录E（资料性）评估报告审批表···················································································14

附录F（资料性）评估服务质量评价指标体系····································································15

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GB/T45744—2025

附录G（资料性）评估服务质量检查表·············································································16

附录H（资料性）评估服务满意度调查问卷·······································································17

附录I（资料性）评估服务质量问题与改进措施对照表·························································18

参考文献····················································································································19

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GB/T45744—2025

前言

本文件按照GB/T1.1—2020《标准化工作导则第1部分：标准化文件的结构和起草规则》的规

定起草。

请注意本文件的某些内容可能涉及专利。本文件的发布机构不承担识别专利的责任。

本文件由科学技术部提出。

本文件由全国科技评估标准化技术委员会（SAC/TC580）归口。

本文件起草单位：科技部科技评估中心、中国科技评估与成果管理研究会、中国标准化研究院、

中国计量大学、江苏省科学技术情报研究所、广东省技术经济研究发展中心、中国核能行业协会、上海

科技咨询有限公司、中科合创（北京）科技成果评价中心、同方知网数字出版技术股份有限公司、广州生

产力促进中心有限公司、科学技术部国际科技合作中心、北京八月瓜科技有限公司、中智科学技术评价

研究中心、北京市医药卫生科技促进中心、浙江省科技评估和成果转化中心、河南省科技创新促进中心、

中国医学科学院药用植物研究所、上海技术交易所有限公司、北京化工大学、浙江大学科技园发展有限

公司、新疆维吾尔自治区科技项目服务中心、江苏省环境科学学会、福建省科学技术信息研究所、云南

电网有限责任公司昆明供电局、广东优赛科技有限公司。

本文件主要起草人：徐耀玲、闫万体、屈明剑、柳春、康键、林丽、黎建军、朱志凌、任晓蕾、罗军、

侯小星、王艳霞、冯怡、严长春、赵洪、何旻昊、刘润达、李长青、李闽榕、张静波、何远智、谢薇、尤施施、

赵寅星、郭旭、颜明峰、宋志国、张国彬、褚如辉、刘拥军、张艳丽、赵晓锋、陈璐、彭海媛、何穗晖、

买尔哈巴·买买提依明、冯文军、尚萌萌、王杭、陆文婷、王金华。

Ⅲ

GB/T45744—2025

引言

科技评估除了提供评估结果（通常为评估报告）作为有形产品，也包含了整个评估过程对相关方提

供的无形服务，评估质量由评估全过程构成。本文件围绕科技评估服务的规范性、可信性和成效等质

量特性，以评估受理与设计、评估组织与实施、评估报告形成与交付、评估结题与后续的全过程为主线，

从评估活动主体和要素的角度，明确各阶段的质量要求，提出质量控制措施，并提出了对评估服务进行

质量评价的要求和方法，旨在为各类科技评估活动质量控制提供指导。

本文件借鉴了PDCA循环的质量管理基本方法，根据科技评估质量特性，将科技评估质量控制活

动的过程按照“策划、实施、检查、处置”的循环模式展开。本文件的结构如图1所示。

图1本文件结构示意图

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GB/T45744—2025

科技评估服务质量控制规范

1范围

本文件规定了科技评估服务全过程质量控制的总体要求、职能，评估受理与设计、评估队伍组织与

分工、评估信息采集与分析评价、评估报告形成与交付结题等各阶段的质量要求和质量控制措施，以及

科技评估服务质量评价与改进的要求。

本文件适用于科技评估机构和人员开展的科技评估服务，科技评估监督管理部门和委托机构等其

他相关组织机构参照使用。

2规范性引用文件

下列文件中的内容通过文中的规范性引用而构成本文件必不可少的条款。其中，注日期的引用文

件，仅该日期对应的版本适用于本文件；不注日期的引用文件，其最新版本（包括所有的修改单）适用于

本文件。

GB/T40148科技评估基本术语

GB/T44726科技评估人员能力评价规范

3术语和定义

GB/T40148界定的以及下列术语和定义适用于本文件。

3.1

科技评估scienceandtechnologyevaluation

遵循一定的准则，运用规范的程序和科学的方法，对科技活动及其有关行为和要素所开展的专业

化评价与咨询活动。

注1：广义的科技评估包括评估机构或专家组开展的与科技活动有关的各类评价、评议和评审活动。狭义的科技评

估特指评估机构开展的与科技活动有关的各类评价活动。

注2：科技评估为政府和社会各方提供服务，为优化科技管理和决策、合理配置资源、加强引导激励和监督问责、提

高科技活动实施效果提供参考和依据。

[来源：GB/T40148—2021，3.2]

3.2

科技评估服务scienceandtechnologyevaluationservice

评估机构根据委托者需求，围绕特定科技评估任务所开展的一系列活动。

注：科技评估服务过程一般包括评估受理与设计、评估组织与实施、评估报告形成与交付、评估结题与后续等四个

阶段。

3.3

委托者consignor

提出评估需求和目的，委托评估任务，提供相关经费和条件保障的组织机构或个人。

[来源：GB/T40148—2021，5.1]

3.4

评估机构evaluationorganization

承担评估任务，形成评估结果，出具评估报告，并承担相应责任的组织机构。

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注：评估机构主要是专业性科技评估机构，也可以是兼营科技评估业务的组织机构。

[来源：GB/T40148—2021，5.4]

3.5

评估项目组evaluationprojectteam

评估机构为完成某项评估业务组建的项目工作小组。

[来源：GB/T40148—2021，5.5]

3.6

评估服务质量evaluationservicequality

评估服务遵循评估准则、满足委托者需求、达到相关方合理预期的程度。

注：根据GB/T40147—2021，评估基本准则包括：独立、客观、公正、科学、专业、可信、务实、尽责、规范、尊重。

3.7

评估服务质量控制evaluationservicequalitycontrol

为保证评估服务的质量而采取的控制过程和措施。

4总体要求

科技评估服务质量控制应符合以下要求。

——符合科技评估活动规律。适应科技评估活动的特点，遵循科技评估活动的基本准则。

——体现科技评估活动质量特性。围绕科技评估活动的规范性、可信性和成效，充分理解并满足

评估委托者和相关方的合理需求和期望。

——运用过程方法。明确质量要求，提出质量控制措施，进行全过程质量控制，并可根据实际情况

针对评估活动关键环节进行重点控制，兼顾成本与效率。

——持续改进。基于客观事实和证据开展质量检查和评价，及时发现问题并改进质量。

5质量控制职责

5.1评估机构负责人职责

包括但不限于：

——组织制定机构发展战略和质量管理方针；

——组织制定机构管理制度、业务规范和质量控制制度，并统筹、指导、监督其实施；

——为评估业务提供合适的人力、物力等资源和条件保障；

——对评估业务重要事项和重大风险问题进行预防和处理。

5.2质量控制部门职责

评估机构可根据机构实际情况设立专职质量控制部门，或指定一个部门履行相应职责，包括但不

限于：

——起草机构质量控制工作制度、规范与标准，组织开展质量控制有关的宣贯和培训；

——组织开展评估服务质量监督检查、满意度调查、质量评价和改进；

——向评估机构负责人汇报评估服务质量情况和发现的重大问题，提出质量改进建议。

5.3评估业务部门职责

包括但不限于：

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GB/T45744—2025

——审核把关本部门评估项目的评估设计文件、评估活动记录、评估报告等；

——向评估机构负责人汇报评估项目质量情况和发现的重大问题，提出质量改进建议。

5.4评估项目负责人职责

包括但不限于：

——了解委托者需求，在评估设计过程中确定评估目的和任务，明确项目质量控制的依据和要求；

——建立并保持项目组内部，以及项目组与委托者、评估对象及其责任主体的有效沟通；

——指导、检查、监督项目组成员落实评估方案和手册的情况，复核项目组成员的工作，审核关键

评估工作底稿，留存项目全过程记录和质量控制记录；

——组织撰写评估报告，并审核拟出具的评估报告；

——组织项目结题验收和归档工作，开展评估后续服务，处理对评估报告的反馈意见；

——向评估业务部门、质量控制部门和（或）评估机构负责人汇报评估项目执行情况和发现的重大

问题。

5.5评估项目组成员职责

评估项目组成员的职能包括但不限于：

——了解项目目标和任务要求，接受项目负责人的领导，执行其工作指令；

——按照评估方案、评估手册以及质量要求开展评估工作，记录评估活动，形成评估工作底稿并接

受审核；

——在项目负责人的指导下撰写评估报告；

——向项目负责人汇报评估项目执行情况和发现的重大问题。

6评估受理与设计阶段质量控制

6.1质量要求

6.1.1评估需求和任务

确定评估需求和任务时，应符合下列质量要求：

——明确评估的目的、评估对象及其基本情况，以及评估内容、依据、信息、程序、方法、结果、进度、

经费、纪律等要求和条件，明确评估服务成果及其要求，评估机构和委托者双方达成共识；

——评估需求和任务符合法律法规和政策规范；

——评估机构具备完成评估任务的能力、资源和条件，评估任务的风险可控。

6.1.2评估合同（协议）

评估合同（协议）应符合下列质量要求：

——评估合同（协议）规范严谨，符合委托者和评估机构管理制度要求；

——评估合同（协议）要素齐备、内容准确严谨，包括但不限于项目名称、服务内容和要求、履行方

式和期限、双方的权利和义务、成果交付及其要求、验收方式、保密要求与违约责任等，由评估

委托者和评估机构双方签字盖章。

6.1.3评估方案和手册

评估方案和手册应符合下列质量要求：

——评估方案、评估手册核心内容应与评估合同（协议）保持一致，要素齐备、科学合理，可支撑评

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GB/T45744—2025

估合同（协议）的履行，指导和规范评估各环节具体实践，包括但不限于评估目的、委托者、评

估者、评估对象、内容、依据、信息、程序、方法和进度，明确对评估结果的要求，可附加相关评