DB1402/T 07-2022 图书馆志愿服务规范

ICS01.140.40

CCSA14

1402

大同市地方标准

DB1402/T07—2022

图书馆志愿服务规范

Specificationforlibraryvoluntaryservice

2022-12-22发布2023-03-22实施

大同市市场监督管理局  发布

DB1402/T07—2022

目次

前言..................................................................................II

1范围................................................................................1

2规范性引用文件......................................................................1

3术语和定义..........................................................................1

4一般要求............................................................................1

5服务保障............................................................................2

5.1服务场所........................................................................2

5.2安全保障........................................................................2

5.3信息管理........................................................................2

5.4激励保障........................................................................2

5.5设施设备........................................................................2

5.6人力资源........................................................................2

6服务内容............................................................................3

6.1咨询服务........................................................................3

6.2指引服务........................................................................3

6.3读者接待服务....................................................................3

6.4图书借阅服务....................................................................3

6.5特殊人群服务....................................................................4

6.6社会公益服务....................................................................4

7服务监督评价与改进..................................................................4

7.1服务监督........................................................................4

7.2服务评价.......................................................