DB21/T 3655-2022 研学旅行机构服务与管理规范

ICS03.200

CCSY00

辽宁省地方标准

DB21/T3655—2022

研学旅行机构服务与管理规范

Specificationforserviceandmanagementonstudytravel

organization

2022—11—30发布2022—12—30实施

辽宁省市场监督管理局发布

DB21/T3655—2022

目次

前言.................................................................................II

1范围................................................................................1

2规范性引用文件......................................................................1

3术语和定义..........................................................................1

4总体要求............................................................................2

5基本要求............................................................................2

6服务要求............................................................................2

7服务流程............................................................................2

8研学旅行产品........................................................................2

9服务项目............................................................................2

9.1教育服务........................................................................2

9.2交通服务........................................................................3

9.3讲解服务........................................................................3

9.4医疗及救助服务..................................................................3

10安全管理...........................................................................3

10.1安全管理机制...................................................................3

10.2安全管理人员...................................................................4

10.3安全教育培训...................................................................4

10.4应急预案.......................................................................4

10.5应急处置.......................................................................4

11评价与改进.........................................................................4

11.1产品评价.........................