GB/T 44601-2024 信息技术服务 服务生存周期过程

ICS

35.240.99

CCS

L67

中华人民共和国国家标准

GB/T44601—2024

信息技术服务服务生存周期过程

Informationtechnologyservice—Servicelifecycleprocesses

2024-09-29发布2025-04-01实施

国家市场监督管理总局发布

国家标准化管理委员会

GB/T44601—2024

目次

前言

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Ⅲ

1

范围

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2

规范性引用文件

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3

术语和定义

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1

4

过程框架

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2

5

服务战略过程

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3

5.1

战略规划

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3

5.2

战略部署

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4

6

服务分析与设计过程

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4

6.1

服务分析

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4

6.2

服务设计

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5

7

服务实现过程

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5

7.1

服务构建

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5

7.2

服务测试

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6

7.3

服务发布

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8

服务运营过程

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7

8.1

服务交付准备

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8.2

服务交付

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8.3

服务监控

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8

8.4

服务运营提升

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8.5

服务价值评估

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9

服务退役过程

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9.1

服务中止

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9.2

服务退役

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10

服务支持过程

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10.1

风险管理

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10.2

质量管理

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10.3

资产管理

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10.4

人力资源管理

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10.5

知识管理

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13

参考文献

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14

Ⅰ

GB/T44601—2024

前言

本文件按照GB/T1.1—2020《标准化工作导则第1部分：标准化文件的结构和起草规则》的规

定起草。

请注意本文件的某些内容可能涉及专利。本文件的发布机构不承担识别专利的责任。

本文件由全国信息技术标准化技术委员会（SAC/TC28）提出并归口。

本文件起草单位：北京信城通数码科技有限公司、中国电子技术标准化研究院、北京赛迪认证中心

有限公司、苏州大学应用技术学院、上海溪盎科技有限公司、北京金山办公软件股份有限公司、大连软

件行业协会、金税信息技术服务股份有限公司、广州赛宝联睿信息科技有限公司、中国检验认证

（集团）有限公司、成都飞机工业集团有限责任公司、湖南湘创科技有限公司、成都市工业互联网发展

中心、浙江华是科技股份有限公司、信华信技术股份有限公司、北京汇智卓远科技有限公司、万达信息

股份有限公司、合肥博胜信息技术服务有限公司、国网区块链科技（北京）有限公司、护航科技股份有

限公司、北京仁科信息技术有限公司、江苏新希望科技有限公司、苏州硕亚环保科技有限公司、中平信

息技术有限责任公司、山东正中信息技术股份有限公司、新疆维吾尔自治区软件行业协会、联想

（北京）有限公司、中国移动通信集团黑龙江有限公司、北京谷器数据科技有限公司、合肥博胜信息技

术服务有限公司、网鼎明天科技有限公司、上海华讯网络系统有限公司、首都信息发展股份有限公司、

南方电网互联网服务有限公司、北京德信永道信息技术服务有限公司。

本文件主要起草人：刘玲、王野平、马烈、陈志峰、白璐、张树玲、尹宏、熊健淞、黄建新、

孙玉友、王世兵、刘鹏飞、杨海涛、吴显德、刘宏、徐胜林、岳素林、周鹏程、唐百惠、肖筱华、

杨好、周翮翔、王飞、栗卓越、石竹玉、史立伟、宿爱霞、于浩、杨开聪、左严、郑晓霞、张宏伟、

鹿全礼、吴鹏、王萌、赵榛、任超、夏何均、徐光金、王培杰、赵磊、吴芸、高尚、杨泉。

Ⅲ

GB/T44601—2024

信息技术服务服务生存周期过程

1范围

本文件确立了服务生存周期过程的框架，规定了信息技术服务生存周期过程及各过程的要求。

本文件适用于组织服务生存周期过程的建立和评估。

2规范性引用文件

本文件没有规范性引用文件。

3术语和定义

下列术语和定义适用于本文件。

3.1

信息技术服务informationtechnologyservice

供方为需方提供开发、应用信息技术的服务，以及供方以信息技术为手段提供支持需方业务活动的

服务。

注：本文件中提到的“服务”均指信息技术服务。

[来源：GB/T29264—2012，2.1，有修改]

3.2

生存周期lifecycle

系统、产品、服务、项目或其他人为实体从开始到结束的演变。