DB3701/T 34-2023 营商环境供水服务规范

ICS91.140.60

CCSP41

3701

济南市地方标准

DB3701/T34—2023

营商环境供水服务规范

Specificationforwatersupplyserviceofbusinessenvironment

2023-08-11发布2023-09-11实施

济南市市场监督管理局  发布

DB3701/T34—2023

目次

前言.................................................................................III

1范围................................................................................1

2规范性引用文件......................................................................1

3术语和定义..........................................................................1

4规划建设............................................................................2

4.1供水设施规划....................................................................2

4.2管网建设要求....................................................................2

4.3管网建设界限....................................................................2

5接水报装............................................................................2

5.1受理............................................................................3

5.2前置服务........................................................................3

5.3开栓通水........................................................................3

5.4快速接水服务....................................................................3

5.5托管式服务......................................................................3

5.6六零服务........................................................................4

5.7惠企服务........................................................................4

5.8延伸服务........................................................................5

6稳定供水与水质保障..................................................................5

6.1供水水量与保障..................................................................5

6.2供水水质与检测..................................................................5

6.3供水水压与监测..................................................................6

7城市供水管网及设施维护..............................................................6

7.1城市公共供水设施维护............................................................6

7.2贸易结算水表的维修与更换........................................................6

7.3计划停水、突发性停水及供水管网漏水抢修..........................................6

8二次供水............................................................................7

8.1水质与水压......................................................................7

8.2供水设施........................................................................7

8.3运行管理........................................................................7

9经营服务............................................................................8

9.1窗口服务........................................................................8

9.2智能表应用......................................................................8

9.3收费............................................................................8

9.4更名过户........................................................................9

9.5水表销户........................................................................9

10智慧水务建设.......................................................................9

I

DB3701/T34—2023

11信息公开...........................................................................9

11.1公开内容.......................................................................9

11.2公开方式......................................................................10

11.3信息公开时限..................................................................10

11.4交互式公开....................................................................10

12投诉与投诉处理....................................................................10

12.1投诉受理渠道及流程............................................................10

12.2投诉回应期限..................................................................11

12.3投诉考核与监督................................................................11

12.4投诉回访......................................................................11

13应急处置..........................................................................11

13.1安全预防......................................................................11

13.2应急准备......................................................................11

13.3应急监测......................................................................12

13.4应急流程......................................................................12

14服务质量评价......................................................................12

14.1社会监督员....................................................................12

14.2电话回访......................................................................12

14.3走访座谈......................................................................13

14.4监督检查......................................................................13

15机制创新..........................................................................13

15.1一体化服务....................................................................13

15.2协同机制......................................................................13

II

DB3701/T34—2023

前言

本文件按照GB/T1.1—2020《标准化工作导则第1部分：标准化文件的结构和起草规则》的规定

起草。

请注意本文件的某些内容可能涉及专利。本文件的发布机构不承担识别专利的责任。

本文件由济南市城乡水务局提出、归口并组织实施。