DB1403/T 13-2022 政务大厅服务礼仪规范

ICS01.040.03

CCSA16

DB1403

阳泉市地方标准

DB1403/T13—2022

政务大厅服务礼仪规范

2022-07-15发布2022-07-15实施

阳泉市市场监督管理局发布

DB1403/T13—2022

目  次

前  言.............................................................................II

1范围...............................................................................1

2规范性引用文件.....................................................................1

3术语和定义.........................................................................1

4服务要求...........................................................................1

4.1技能要求.......................................................................1

4.2纪律要求.......................................................................1

5仪容仪表...........................................................................1

5.1仪容...........................................................................1

5.2着装...........................................................................2

6行为举止...........................................................................2

6.1站姿...........................................................................2

6.2坐姿...........................................................................2

6.3行姿...........................................................................2

6.4蹲姿...........................................................................2

6.5握手...........................................................................3

7服务语言...........................................................................3

7.1语言规范.......................................................................3

7.2文明用语.......................................................................3

8服务接待...........................