DB4404/T 6-2021 公共汽车客运服务规范

ICS03.220.20

CCSR11

4404

珠海市地方标准

DB4404/T6—2021

公共汽车客运服务规范

Publicbuspassengerservicespecification

2021-01-12发布2021-03-01实施

珠海市市场监督管理局  发布

DB4404/T6—2021

目次

前言.....................................................................................................................................................................III

1范围.....................................................................................................................................................................1

2规范性引用文件.................................................................................................................................................1

3术语和定义.........................................................................................................................................................1

4总体要求.............................................................................................................................................................3

4.1线网通达性.................................................................................................................................................3

4.2客运能力.....................................................................................................................................................4

4.3运营时间.....................................................................................................................................................4

4.4站距.............................................................................................................................................................4

4.5换乘距离.....................................................................................................................................................4

4.6班次间隔.....................................................................................................................................................4

4.7服务水平.....................................................................................................................................................4

5场站设施.............................................................................................................................................................5

5.1站台.............................................................................................................................................................5

5.2候车亭.........................................................................................................................................................6

5.3站牌.............................................................................................................................................................6

5.4首末站.........................................................................................................................................................6

5.5枢纽站.........................................................................................................................................................6

5.6综合车场.....................................................................................................................................................7

5.7其他要求.....................................................................................................................................................7

6运营车辆.............................................................................................................................................................7

6.1车辆等级和配置.........................................................................................................................................7

6.2安全性能.....................................................................................................................................................7

6.3车辆设施.....................................................................................................................................................7

6.4服务标识.....................................................................................................................................................8

6.5安全提示标识.............................................................................................................................................8

6.6车容和卫生.................................................................................................................................................8

6.7日常维护.....................................................................................................................................................9

7运营服务人员.....................................................................................................................................................9

7.1基本要求.....................................................................................................................................................9

8运营调度.............................................................................................................................................................9

8.1编制线路运行计划及应急调度预案........................................................................................................9

8.2行车调度.....................................................................................................................................................9

8.3运营台账.....................................................................................................................................................9

9行车服务...........................................................................................................................................................10

9.1行车准备...................................................................................................................................................10

9.2行车中.......................................................................................................................................................10

10车厢服务.........................................................................................................................................................10

I

DB4404/T6—2021

10.1基本要求.................................................................................................................................................10

10.2乘客服务.................................................................................................................................................10

10.3环境服务.................................................................................................................................................10

10.4其他服务.................................................................................................................................................10

11信息服务.........................................................................................................................................................11

11.1服务内容.................................................................................................................................................11

11.2服务方式.................................................................................................................................................11

11.3信息更新.................................................................................................................................................11

12运营安全.........................................................................................................................................................11

12.1驾驶员安全行车要求.............................................................................................................................11

12.2乘务员安全服务要求.............................................................................................................................12

12.3乘客乘车安全要求.................................................................................................................................12

12.4运营中突发事件处理.............................................................................................................................12

13监督检查.........................................................................................................................................................13

13.1一般要求.................................................................................................................................................13

13.2营运服务检查.........................................................................................................................................13

13.3投诉处理.................................................................................................................................................13

13.4满意度与质量评价.................................................................................................................................13

附录A（资料性）线路及站牌命名方法.......................................................................................................14

附录B（规范性）车辆例行检查项目............................................................................................................16

附录C（资料性）车厢服务用语....................................................................................................................18

附录D（规范性）服务设施检查及报修项目...............................................................................................19

附录E（规范性）“5321”文明礼让操作规程................................................................................................20

附录F（规范性）“530”路口安全行车操作规程..........................................................................................2