DB15/T 1258-2017 政务服务中心服务对象满意度测评规范

ICS03.080.01

A16

备案号：55671-2017DB15

内蒙古自治区地方标准

DB15/T1258—2017

政务服务中心服务对象满意度测评规范

TheWeChatpublicplatform'soperationmanagementspecificationofGovernment

AffairsServicesCenter

2017-09-10发布2017-12-10实施

内蒙古自治区质量技术监督局发布

DB15/T1258—2017

目次

前言................................................................................II

1范围..............................................................................1

2规范性引用文件....................................................................1

3术语和定义........................................................................1

4总体要求..........................................................................2

5测评主体..........................................................................2

6测评内容..........................................................................2

7测评方法..........................................................................2

8窗口服务对象满意率数据分析........................................................3

9政务服务环境满意度测评数据分析....................................................3

10窗口服务对象满意率的运用........