DB23/T 2709-2020 钟表维修服务技术规程

ICS03.080.30/39.040.01

A12/Y11

DB23

黑龙江省地方标准

DB23/T2709—2020

钟表维修服务技术规程

Technicalregulationsforclocksandwatchesmaintenanceservice

2020-11-02发布2020-12-01实施

黑龙江省市场监督管理局发布

DB23/T2709—2020

目  次

前  言...........................................................................................................................................................III

1范围.................................................................................................................................................................1

2规范性引用文件.............................................................................................................................................1

3术语和定义.....................................................................................................................................................1

4维修服务点的要求.........................................................................................................................................2

4.1维修服务点的配置资源.........................................................................................................................2

4.1.1场地要求.........................................................................................................................................2

4.1.2从业人员.........................................................................................................................................2

4.1.3设备配置.........................................................................................................................................3

4.2服务项目.................................................................................................................................................3

4.3服务管理.................................................................................................................................................3

5维修服务准则.................................................................................................................................................3

5.1总则.........................................................................................................................................................3

5.2承诺.........................................................................................................................................................3

5.3可靠性.....................................................................................................................................................3

5.4技能.........................................................................................................................................................3

5.5责任.........................................................................................................................................................3

5.6资源.........................................................................................................................................................4

5.7顾客服务质量.........................................................................................................................................4

5.8反馈沟通体系.........................................................................................................................................4

6维修服务要求.................................................................................................................................................4

6.1维修服务时间.........................................................................................................................................4

6.2维修零配件的供应.................................................................................................................................4

6.3维修服务程序.........................................................................................................................................4

6.3.1服务接待流程.................................................................................................................................4

6.3.2维修服务流程.................................................................................................................................5

6.3.3维修后校对.....................................................................................................................................5

6.3.