DB3205/T 1098-2023 公共图书馆网上借阅服务规范

ICS01.140.20

CCSA14

DB3205

苏州市地方标准

DB3205/T1098—2023

公共图书馆网上借阅服务规范

ServiceSpecificationforOnlineBookLendingofPublicLibraries

2023-12-21发布2023-12-28实施

苏州市市场监督管理局发布

DB3205/T1098—2023

目次

前言..................................................................................II

1范围................................................................................1

2规范性引用文件......................................................................1

3术语和定义..........................................................................1

4总则................................................................................1

5服务资源............................................................................1

5.1基础条件......................................................................2

5.2人员..........................................................................2

5.3文献资源......................................................................2

5.4物流服务......................................................................2

6服务效能............................................................................2

6.1服务能力......................................................................2

6.2服务效率......................................................................2

7服务营销..........................................................................