DB2101/T 0057-2022 知识产权纠纷人民调解服务规范

ICS03.140

CCSA002101

沈阳市地方标准

DB2101/T0057—2022

知识产权纠纷人民调解服务规范

Specificationforpeoplesmediationservicesofintellectualproperty

disputes

2022-11-25发布2022-12-25实施

沈阳市市场监督管理局  发布

DB2101/T0057-2022

目次

目次.................................................................................................................................................................I

前言.............................................................................................................................................................III

引言...............................................................................................................................................................IV

1范围.....................................................................................................................................................................1

2规范性引用文件...............................................................................................................................................1

3术语和定义.......................................................................................................................................................1

4基本要求...........................................................................................................................................................2

4.1合理合法...............................................................................................................................................2

4.2公平公正...............................................................................................................................................2

4.3当事人自愿...........................................................................................................................................2

4.4公开透明...............................................................................................................................................2

4.5保密.......................................................................................................................................................2

5机构建设...........................................................................................................................................................2

5.1机构.......................................................................................................................................................2

5.2人员.......................................................................................................................................................2

5.3服务内容...............................................................................................................................................3

6调解提供过程...................................................................................................................................................3

6.1接收.......................................................................................................................................................3

6.2受理.......................................................................................................................................................4

6.3调解处理...............................................................................................................................................4

6.4服务质量控制.......................................................................................................................................6

7服务保障管理要求...........................................................................................................................................7

7.1人员管理...............................................................................................................................................7

7.2服务场所管理.......................................................................................................................................7

7.3安全应急管理.......................................................................................................................................8

7.4档案管理...............................................................................................................................................8

7.5统计上报管理.......................................................................................................................................8

8服务评价与改进...............................................................................................................................................9

8.1服务评价...............................................................................................................................................9

I

DB2101/T0057-2022

8.2服务改进...............................................................................................................................................9

附录A...............................................