DB43/T 2062-2021 社区居家养老生活照料服务规范

ICS03.080.20

CCSA01

43

湖南省地方标准

DB43/T2062—2021

社区居家养老生活照料服务规范

Servicespecificationforcommunity-homebasedlifecareoftheelderly

2021-05-07发布2021-08-07实施

湖南省市场监督管理局发布

DB43/T2062—2021

目次

前言························································································································Ⅲ

1范围·····················································································································1

2规范性引用文件······································································································1

3术语和定义············································································································1

4基本要求···············································································································1

5管理要求···············································································································2

6服务内容及要求······································································································2

7服务流程···············································································································5

8评价与持续改进······································································································7

附录A（资料性）社区居家养老生活照料服务反馈表·························································8

I

DB43/T2062—2021

II

DB43/T2062—2021

前言

本文件按照GB/T1.1—2020《标准化工作导则第1部分：标准化文件的结构和起草规则》的规

定起草。

请注意本文件的某些内容可能涉及专利。本文件的发布机构不承担识别专利的责任。

本文件由湖南省民政厅提出。

本文件由湖南省养老服务标准化技术委员会归口。

本文件主要起草单位：中南大学、湖南省民政厅、中南大学湘雅医院、岳阳职业技术学院、湖南未

名健康管理有限公司、湖南有心养老产业发展中心。

本文件主要起草人：冯辉、李鄂辉、尚云峰、王曙红、李永胜、赵一楠、石小兰、李国平、唐莹、

唐四元、杨云霞、陈荟菁、廖露露

III

DB43/T2062—2021

IV

DB43/T2062—2021

社区居家养老生活照料服务规范

1范围

本文件规定了社区居家养老生活照料服务的基本要求、管理要求、服务内容及要求、服务流程、评

价与持续改进。

本文件适用于各种依托社区养老服务资源，提供社区居家养老生活照料服务的机构。

2规范性引用文件

下列文件中的内容通过文中的规范性引用而构成本文件必不可少的条款。其中，注日期的引用文件，

仅该日期对应的版本适用于本文件；不注日期的引用文件，其最新版本（包括所有的修改单）适用于本

文件。

GB/T37276—2018养老机构等级划分与评定

JGJ450—2018老年人照料设施建筑设计标准

WS/T484—2015老年人健康管理技术规范

DB43/T1309—2017老年人能力筛查评估

3术语和定义

下列术语和定义适用于本文件。

3.1

社区居家养老服务机构elderlyhomecareagencyincommunity

依法登记注册的从事社区居家养老服务活动的机构，包括各类养老机构，卫生服务机构，社团及社

区公益组织等延伸服务机构。

3.2

社区居家养老生活照料服务elderlylifecareincommunity

依托社区养老服务资源，为有养老生活照料服务需求的社区居家老年人提供或协助提供膳食、清洁

卫生、协助排泄及如厕、活动照护、睡眠照护及其他照护等服务。

4基本要求

4.1机构要求

4.1.1服务机构应具备相关经营和服务资质，包括但不限于满足GB/T37276—20185.1-5.2中资

质要求。

4.1.2服务机构应具有与其业务范围相适应的固定场所，服务场所及设施应符合JGJ450—2018

的规定。

4.2人员要求

1

DB43/T2062—2021

4.2.1服务人员应信守职业道德。

4.2.2服务人员应持有效健康证明，每年健康体检一次。

4.2.3服务人员应