DB3205/T 1078-2023 人才公寓运营管理与服务规范

ICS01.040.03

CCSA16

DB3205

苏州市地方标准

DB3205/T1078—2023

人才公寓运营管理与服务规范

Operationmanagementandservicespecificationoftalentapartment

2023-06-26发布2023-07-03实施

苏州市市场监督管理局发布

DB3205/T1078—2023

目次

前言..................................................................................II

1范围................................................................................1

2规范性引用文件......................................................................1

3术语和定义..........................................................................1

4基本要求............................................................................1

5环境与公共设施......................................................................1

5.1环境条件......................................................................2

5.2标识标牌......................................................................2

5.3公共设施......................................................................2

6运营管理............................................................................2

6.1机构..........................................................................2

6.2人员..........................................................................3

6.3制度..........................................................................3

6.4安全..........................................................................3

6.5应急管理......................................................................4

6.6数字化管理....................................................................4

7服务................................................................................4

7.1签约与退房服务................................................................4

7.2客房服务......................................................................4

7.3网络服务......................................................................4

7.4咨询与投诉服务................................................................5

7.5商务服务......................................................................5

7.6其他对客服务..................................................................5

8工作评价与持续改进.........................................................