DB4228/T 81-2022 仙山贡水旅游区服务规范

ICS03.200

CCSA16

DB4228

恩施州地方标准

DB4228/81—2022

仙山贡水旅游区服务规范

SpecificationfortheserviceofXianshanGongshuitouristattraction

2022-08-08发布2022-11-08实施

恩施土家族苗族自治州市场监督管理局

发布

DB4228/T81—2022

目  次

前言.....................................................................................................................................................................Ⅲ

引言.....................................................................................................................................................................Ⅳ

1范围.................................................................................................................................................................1

2规范性引用文件.............................................................................................................................................1

3术语和定义.....................................................................................................................................................1

3.1.....................................................................................................................................................................1

仙山贡水旅游区XianshanGongshuitouristattractionservice.................................................1

3.2.....................................................................................................................................................................2

游客tourist.................................................................................................................................................2

3.3.....................................................................................................................................................................2

景区服务touristattractionservice..............................................................................................2

3.4.....................................................................................................................................................................2

服务质量servicequality.......................................................................................................................2

4总体要求.........................................................................................................................................................2

5综合管理.........................................................................................................................................................2

5.1机构与职能.............................................................................................................................................2

5.2管理制度.................................................................................................................................................2

5.3人员管理.................................................................................................................................................2

6公共服务设施.................................................................................................................................................3

6.1标志系统与公共信息图形符号设置....................................................................................................3

6.2游客中心.................................................................................................................................................3

6.3旅游厕所.................................................................................................................................................3

6.4交通设施.................................................................................................................................................3

6.5游览设施.................................................................................................................................................4

7服务内容.........................................................................................................................................................4

7.1基本原则.................................................................................................................................................4

7.2预约服务.................................................................................................................................................4

7.3票务服务.................................................................................................................................................5

7.4人员服务.................................................................................................................................................5

7.5演艺活动.................................................................................................................................................6

7.6旅游餐饮.................................................................................................................................................6

7.7旅游住宿.................................................................................................................................................6

7.8停车场服务.............................................................................................................................................7

7.9旅游购物.................................................................................................................................................7

I

DB4228/T81—2022

7.10公共卫生服务....................................................................