DB63/T 2119-2023 智慧旅游景区建设指南

ICS03.200

CCSA00

DB63

青海省地方标准

DB63/T2119—2023

智慧旅游景区建设指南

2023-06-01发布2023-07-01实施

青海省市场监督管理局发布

DB63/T2119—2023

目次

前言.............................................................................III

引言..............................................................................IV

1范围..............................................................................1

2规范性引用文件....................................................................1

3术语和定义........................................................................1

3.1旅游景区......................................................................1

3.2智慧旅游......................................................................1

3.3智慧旅游景区..................................................................2

4总体考虑..........................................................................2

5基础配套..........................................................................2

5.1机房..........................................................................2

5.2基础设施......................................................................2

5.3通信网络......................................................................3

5.4物联感知层....................................................................3

5.5数据库........................................................................3

5.6数据共享交换平台..............................................................4

6智慧服务..........................................................................4

6.1门票服务......................................................................4

6.2自助导游......................................................................4

6.3线上游览......................................................................4

6.4沉浸式体验....................................................................4

6.5门户网站和公众号..............................................................5

6.6信息发布......................................................................5

6.7呼叫服务......................................................................5

6.8线上售后......................................................................5

6.9旅游投诉......................................................................5

7智慧管理..........................................................................5

7.1综合管控（指挥）中心..........................................................5

7.2安全防范管理..................................................................6

7.3智慧办公......................................................................7

7.4资源管理......................................................................7

7.5无人智能化管理................................................................7

7.6巡护管理......................................................................7

8智慧营销..........................................................................8

I

DB63/T2119—2023

8.1直销系统......................................................................8

8.2分销系统......................................................................8

8.3宣传推广......................................................................8

II

DB63/T2119—2023

前言

本文件按照GB/T1.1—2020《标准化工作导则第1部分：标准化文件的结构和起草规则》的规定起

草。

本文件由青海省文化和旅游厅提出并归口。

本文件起草单位:青海省文化和旅游厅、青海景源规划设计有限公司。

本文件主要起草人:窦建科、于国伟、吴丽萍、李文、许超卫、赵兰、张树民。

本文件由青海省文化和旅游厅监督实施。