DB4207/T 303-2021 生态民宿管理与服务规范

ICS03.080

A20

DB4207

鄂州市地方标准

DB4207/T303—2021

生态民宿管理与服务规范

Ecologicalhomestay—specificationofserviceandadministration

2021-10-09发布2021-11-01实施

鄂州市市场监督管理局发布

DB4207/T303—2021

目次

前言....................................................................................................................................................................I

1范围................................................................................................................................................................1

2规范性引用文件...........................................................................................................................................1

3术语和定义...................................................................................................................................................1

4建设要求........................................................................................................................................................2

4.1公共区域..........................................................................................................................................2

4.2客房..................................................................................................................................................2

4.3餐厅..................................................................................................................................................3

5管理要求........................................................................................................................................................3

5.1工作人员要求..............................................................................................................................3

5.2民宿主人要求..................................................................................................................................3

5.3生态环境卫生..................................................................................................................................3

5.4绿色环保..........................................................................................................................................3

6服务要求........................................................................................................................................................4

6.1预订服务..........................................................................................................................................4

6.2接待服务..........................................................................................................................................4

6.3客房服务..........................................................................................................................................4

6.4餐饮服务..........................................................................................................................................5

6.5特色服务..........................................................................................................................................5

6.6咨询服务..........................................................................................................................................5

6.7互动服务..........................................................................................................................................5

7安全规范........................................................................................................................................................6

7.1公共区域安全..................................................................................................................................6

7.2消防安全..........................................................................................................................................6

7.3客房安全...................................................................................................................................