DB3205/T 1017-2021 法律援助 线上服务规范

ICS35.240.01

CCSL67DB3205

苏州市地方标准

DB3205/T1017-2021

法律援助线上服务规范

Legalservice―Specificationforonlineservice

2021-04-06发布2021-04-12实施

苏州市市场监督管理局发布

DB3205/T1017-2021

目次

前言.......................................................................................................................................................................II

1范围...................................................................................................................................................................1

2规范性引用文件...............................................................................................................................................1

3术语和定义.......................................................................................................................................................1

4服务内容...........................................................................................................................................................1

5在线咨询服务...................................................................................................................................................1

5.1咨询服务流程.......................................................................................................................................1

5.2咨询服务流程图...................................................................................................................................2

6线上申请服务...................................................................................................................................................2

6.1申请服务流程.......................................................................................................................................2

6.2申请服务流程图...................................................................................................................................3

7案件代理服务...................................................................................................................................................3

7.1代理服务流程.......................................................................................................................................3

7.2代理服务流程图...................................................................................................................................4

8满意评价服务...................................................................................................................................................4

8.1评价服务流程.......................................................................................................................................4

8.2评价服务流程图...................................................................................................................................5

9法律援助线上服务平台..........................................................................................................