DB3701/T 35-2023 城市公园国际化服务与运行通用指南

ICS03.080.01

CCSA12

3701

济南市地方标准

DB3701/T35—2023

城市公园国际化服务与运行通用指南

Guidelineforinternationalizedserviceandoperationofcitypark

2023-08-11发布2023-09-11实施

济南市市场监督管理局  发布

DB3701/T35—2023

目次

前言..................................................................................II

1范围................................................................................1

2规范性引用文件......................................................................1

3术语和定义..........................................................................1

4基本原则............................................................................1

4.1概述............................................................................1

4.2以人为本........................................................................2

4.3多元化..........................................................................2

4.4智慧化..........................................................................2

4.5绿色低碳........................................................................2

5公园环境与设施......................................................................2

5.1环境............................................................................2

5.2设施............................................................................2

6公园运营............................................................................3

6.1工作人员........................................................................3

6.2运营机制及体系..................................................................3

7公园服务............................................................................3

7.1概述............................................................................3

7.2咨询及票务服务..................................................................4

7.3导览与讲解服务..................................................................4

7.4科普教育服务....................................................................4

7.5便民服务........................................................................4

7.6信息服务........................................................................4

7.7文化服务........................................................................4

7.8志愿服务........................................................................5

8公园安全............................................................................5

8.1安全设施........................................................................5

8.2安全管理........................................................................5

8.3应急管理........................................................................5

9公园国际交流合作....................................................................