DB4406/T 3-2021 知识产权纠纷调解服务规范

ICS03.140

CCSA00

4406

佛山市地方标准

DB4406/T3—2021

知识产权纠纷调解服务规范

Specificationformediationservices

ofintellectualpropertydisputes

2021-05-17发布2021-06-17实施

佛山市市场监督管理局  发布

DB4406/T3—2021

目次

前言.....................................................................................................................................................................III

引言.......................................................................................................................................................................IV

1范围...................................................................................................................................................................1

2规范性引用文件...............................................................................................................................................1

3术语和定义.......................................................................................................................................................1

4基本要求...........................................................................................................................................................2

4.1公平公正...................................................................................................................................................2

4.2合法合理...................................................................................................................................................2

4.3当事人自愿...............................................................................................................................................2

4.4公开透明...................................................................................................................................................2

4.5保密...........................................................................................................................................................2

5机构建设...........................................................................................................................................................2

5.1机构...........................................................................................................................................................2

5.1.1机构配置...........................................................................................................................................2

5.1.2机构职能...........................................................................................................................................2

5.2人员...........................................................................................................................................................3

5.2.1人员配置...........................................................................................................................................3

5.2.2调解员职责.......................................................................................................................................3

5.3服务内容...................................................................................................................................................3

6调解提供过程...................................................................................................................................................3

6.1接收...........................................................................................................................................................3

6.2受理...........................................................................................................................................................4

6.3调解处理...................................................................................................................................................4

6.3.1调解前准备.......................................................................................................................................4

6.3.2开展调解...........................................................................................................................................5

6.3.3调解终结...........................................................................................................................................6

6.4服务质量控制...........................................................................................................................................7

6.4.1跟进回访...........................................................................................................................................7

6.4.2服务质量指标...................................................................................................................................7

7服务保障管理要求...........................................................................................................................................7

7.1人员管理...................................................................................................................................................7

7.1.1调解员聘任与管理...........................................................................................................................7

7.1.2人员培训...........................................................................................................................................8

7.2服务场所管理...........................................................................................................................................8

7.3安全应急管理...........................................................................................................................................8

7.4档案管理...................................................................................................................................................8

7.5统计上报管理...........................................................................................................................................9

8服务评价与改进...............................................................................................................................................9

I

DB4406/T3—2021

8.1服务评价...................................................................................................................................................9

8.2服务改进.................................................................................................................................................10

附录A（资料性）文书格式............................................................................................................................11

A.1知识产权纠纷调解申请书.....................................................................................................................11

A.2知识产权纠纷调解受理登记表.............................................................................................................13

A.3知识产权纠纷调解记录.........................................................................................................................15

A.4知识产权纠纷调解协议书.....................................................................................................................17

A.5知识产权纠纷调解口头协议登记表.....................................................................................................19

A.6知识产权纠纷调解终止告知书.............................................................................................................21

参考文献...............................................................................................................................................................23

II

DB4406/T3—2021

前言

本文件按照GB/T1.1—2020《标准化工作导则第1部分：标准化文件的结构