DB5223/T 42-2021 新市民居住区公共法律服务工作站（室）服务与管理规范

ICS03.160

CCSA90

5223

贵州省黔西南州地方标准

DB5223/T42—2021

新市民居住区公共法律服务工作站（室）

服务与管理规范

Serviceandmanagementspecificationofpubliclegalservice

stations(rooms)innewresidentialareas

2021-09-26发布2021-09-26实施

黔西南州市场监督管理局发布

DB5223/T42—2021

目次

前言.................................................................................II

1范围...............................................................................1

2规范性引用文件.....................................................................1

3术语和定义.........................................................................1

4基本要求...........................................................................1

4.1机构设置与职能.................................................................1

4.2人员配置.......................................................................2

4.3场所建设.......................................................................2

4.4台帐管理.......................................................................3

4.5经费保障.......................................................................3

5服务对象...........................................................................3

6服务内容...........................................................................3

7服务形式...........................................................................4

8服务要求...........................................................................4

9服务流程...........................................................................4

9.1咨询（接待）...................................................................4

9.2分流指引.......................................................................4

9.3档案管理.......................................................................4

10检查与改进........................................................................4

10.1基本原则......................................................................4

10.2监督检查......................................................................5

10.3考核评估......................................................................5

10.4投诉处理......................................................................5

10.5满意度调查....................................................................5

10.6服务改进............................................................