DB37/T 4399-2021 养老机构临终关怀服务规范

ICS03.080

CCSA12

37

山东省地方标准

DB37/T4399—2021

养老机构临终关怀服务规范

Standardforhospicecareserviceofseniorcareorganization

2021-10-18发布2021-11-19实施

山东省市场监督管理局发布

DB37/T4399—2021

目次

前言.................................................................................II

1范围...............................................................................1

2规范性引用文件.....................................................................1

3术语和定义.........................................................................1

4基本原则...........................................................................1

4.1全面照护.......................................................................1

4.2平等尊重.......................................................................1

5基本要求...........................................................................2

5.1服务环境及分区.................................................................2

5.2设施设备.......................................................................2

5.3服务人员.......................................................................2

6服务内容与要求.....................................................................2

6.1评估服务.......................................................................2

6.2咨询服务.......................................................................2

6.3生活护理.......................................................................2

6.4膳食服务与营养支持.............................................................3

6.5心理照护与情感支持.............................................................3

6.6善后服务.......................................................................3

7投诉处置与评价改进.................................................................4

7.1投诉处置.......................................................................4

7.2满意度评价.........................................................