DB37/T 4396-2021 协议定点零售药店医疗保障服务规范

ICS03.060

CCSA11

37

山东省地方标准

DB37/T4396—2021

协议定点零售药店医疗保障服务规范

Contractedretailpharmacyhealthcaresecurityservicespecification

2021-10-18发布2021-11-18实施

山东省市场监督管理局发布

DB37/T4396—2021

目次

前言.................................................................................II

1范围...............................................................................1

2规范性引用文件.....................................................................1

3术语和定义.........................................................................1

4基本要求...........................................................................1

4.1资质场所要求...................................................................1

4.2工作人员要求...................................................................1

4.3设备数据要求...................................................................2

5用药安全...........................................................................2

5.1用药指导.......................................................................2

5.2药品质量.......................................................................2

5.3处方审核和调配.................................................................3

6医保药品销售.......................................................................3

6.1销售范围.......................................................................3

6.2药品陈列.......................................................................3

6.3销售价格.......................................................................4

7医保费用结算.......................................................................4

8服务流程和要求.....................................................................4

8.1服务接待.......................................................................4

8.2用药指导.......................................................................4

8.3调配药品.......................................................................5

8.4收银服务.......................................................................5

8.5服务结束.......................................................................5

9服务评价与改进.....................................................................5

9.1服务监督与评价.................................................................5

9.2投诉处理与改进.................................................................5

参考文献..............................................................................6