DB37/T 4390-2021 基于移动互联网应用程序的人力资源社会保障政务服务规范

ICS03.080.01

CCSA12

37

山东省地方标准

DB37/T4390—2021

基于移动互联网应用程序的人力资源社会

保障政务服务规范

Specificationofgovernmentserviceofhumanresourcesandsocialsecuritybasedon

mobileinternetapplications

2021-08–16发布2021-09-16实施

山东省市场监督管理局发布

DB37/T4390—2021

目次

前言.................................................................................II

引言................................................................................III

1范围...............................................................................1

2规范性引用文件.....................................................................1

3术语和定义.........................................................................1

4基本原则...........................................................................2

4.1协调统一.......................................................................2

4.2便捷高效.......................................................................2

4.3安全稳定.......................................................................2

4.4智慧友好.......................................................................2

5服务内容与要求.....................................................................2

5.1信息公开.......................................................................2

5.2信息查询与下载.................................................................2

5.3线下业务预约...................................................................3

5.4事项办理.......................................................................3

5.5权益测算.......................................................................4

5.6咨询投诉.......................................................................4

6服务管理...........................................................................4

6.1移动互联网应用程序管理.........................................................4

6.2用户管理.......................................................................4

6.3数据管理.......................................................................5

6.4安全管理.......................................................................5

7服务质量评价与改进.................................................................5

7.1评价方式.......................................................................5

7.2评价结果.......................................................................5

7.3持续改进..................................................