DB11/T 647-2009 城市轨道交通运营服务管理规范

ICS03.220.30

S92

备案号：25548-2009DB

北京市地方标准

DB11/T647—2009

城市轨道交通运营服务管理规范

Regulationsonthemanagement

ofurbanrailtrafficoperationalservices

2009-07-08发布2009-11-01实施

北京市质量技术监督局发布

DB11/T647—2009

目次

前言......................................................................................................................................................................II

1范围...................................................................................................................................................................1

2规范性引用文件................................................................................................................................................1

3术语和定义........................................................................................................................................................1

4基本要求............................................................................................................................................................1

5运营服务............................................................................................................................................................1

6安全管理和应急管理.........................................................................................................................................3

附录A（规范性附录）服务指标计算方法..........................................................................................................3

A.1列车运行图兑现率.........................................................................................................................................4

A.2列车运行正点率.............................................................................................................................................4

A.3乘客投诉率.....................................................................................................................................................4

A.4车站、列车清洁合格率..................................................................................................................................4

A.5乘客满意率.....................................................................................................................................................4

参考文献...............................................................................................................................................................5

I

DB11/T647—2009

前言

本标准的附录A为规范性附录。

本标准由北京市运输管理局提出。

本标准由北京市交通委员会归口。