DB63/T 2120-2023 旅行社生态旅游安全服务质量要求

ICS03.200

CCSA12

DB63

青海省地方标准

DB63/T2120—2023

旅行社生态旅游安全服务质量要求

2023-06-01发布2023-07-01实施

青海省市场监督管理局发布

DB63/T2120—2023

目次

前言..............................................................................II

引言.............................................................................III

1范围..............................................................................1

2规范性引用文件....................................................................1

3术语和定义........................................................................1

3.1旅行社........................................................................1

3.2生态旅游安全..................................................................1

3.3生态旅游服务..................................................................2

3.4生态旅游质量..................................................................2

4总体要求..........................................................................2

5安全要求..........................................................................2

5.1组织管理......................................................................2

5.2培训教育......................................................................2

5.3产品研发......................................................................2

5.4行前准备......................................................................3

5.5行程保障......................................................................3

5.6事件处理......................................................................3

6服务要求..........................................................................3

6.1一般要求......................................................................3

6.2特色服务......................................................................4

6.3服务改进......................................................................4

7质量要求..........................................................................4

7.1质量管控......................................................................4

7.2投诉处理......................................................................5

7.3旅游者行为指引.................