DB3305/T 148-2020 示范民宿服务质量指南

ICS03.200

A12

DB3305

浙江省湖州市地方标准

DB3305/T148—2020

示范民宿服务质量指南

Guidetotheservicequalityofhomestayinn

2020-03-30发布2020-03-30实施

湖州市市场监督管理局发布

DB3305/T148—2020

目次

前言................................................................................II

1范围..............................................................................1

2规范性引用文件....................................................................1

3术语和定义........................................................................1

4基本要求..........................................................................2

5示范要求..........................................................................2

5.1设计..........................................................................2

5.2文化..........................................................................2

5.3环境..........................................................................2

5.4体验..........................................................................2

5.5诚信..........................................................................3

5.6品质..........................................................................3

5.7服务..........................................................................3

5.8营销..........................................................................3

5.9安全..........................................................................3

5.10引领...........................................................................3

6评定等级..........................................................................4

附录A（资料性附录）示范民宿“十有十无”评价指标....................................5

I

DB3305/T148—2020

前言

本标准按GB/T1.1-2009给出的