DB2203/T 4-2023 政务服务礼仪规范

ICS03.080.01

CCSA16

2203

四平市地方标准

DB2203/T4—2023

政务服务礼仪规范

Etiquettespecificationforgovernmentservice

2023-05-16发布2023-05-31实施

四平市市场监督管理局  发布

DB2203/T4—2023

目次

前言..................................................................................II

1范围................................................................................1

2规范性引用文件......................................................................1

3术语和定义..........................................................................1

4基本要求............................................................................1

5仪容仪表............................................................................2

着装............................................................................2

发型............................................................................2

面容............................................................................2

指甲............................................................................2

6行为举止............................................................................2

站姿............................................................................2

坐姿............................................................................2

行姿............................................................................3

蹲姿............................................................................3

握手............................................................................3

面部表情........................................................................3

7服务用语............................................................................3

基本要求........................................................................3

导服人员用语....................................................................3

窗口人员用语....................................................................3

电话接待用语....................................................................4

8接待................................................................................4

导服人员........................................................................4

窗口人员........................................................................4

电话接待人员....................................................................5

9监督检查与改进......................................................................5

监督检查....................................