GB/Z 19024-2000 质量经济性管理指南

ies03-120.10

A00场黔

中华人民共和国国家标准

GB/z19024一2000

idtISO/TR10014:1998

质量经济性管理指南

Guidelinesformanagingtheeconomicsofquality

2000一01一05发布2000一06一01实施

国家质M技术监督局发布

GB/Z19024--2000

目次

前言···································，··············································································……B

ISO前言···································。···································，··································……N

引言··················································································································……V

1范围··············································································································……1

2引用标准··························。…·‘······································································……1

3定义···············································································································……1

4组织的基本目的··································。···························································……1

5质量经济性管理······，····················。································································。···……1

6识别和(或)评审过程······················································-，····················。····。········……2

7组织的立场······································································································……2

7.1识别过程活动·2

7.2监控费用·················································································。。···················……3

7.3编制过程成本报告·······················，·······························································……二‘3

8顾客的立场···································，··································································……3

8.1识别影响顾客满意度的因素·································································。···········…·…3

812监测顾客满意度·······················································。·····································……4

8.3编制顾客满意度报告······················································································…·…4

9改进的管理·····································································································……4

9.1管理评审······································································································……4

9.2识别机会······································································································……4

9.3进行成本和(或)收益分析···········································································……二‘“‘5

9.4策划和实施改进············。···························································。····················……6

附录A(提示的附录)参考文献··························································…·……‘二‘·”‘二·‘’‘’‘7

GB/z19024-2000

前言

本指导性技术文件等同采用技术报告ISO/TR10014:1998质《量经济性管理指南》

本指导性技术文件是GB/T19000族标准的组成部分，并与其保持一致。

本指导性技术文件的附录A是提示的附录。

本指导性技术文件由全国质量管理和质量保证标准化技术委员会提出并归口