DB32/T 4453-2023 12345政务服务便民热线突发状况下话务激增应对规范

犐犆犛０３．１６０

犆犆犛犃００

!"#$%&'

犇犅３２／犜４４５３—２０２３

１２３４５()*)+,-./0123

4)56789:

犛狆犲犮犻犳犻犮犪狋犻狅狀犳狅狉犲犿犲狉犵犲狀犮狔狉犲狊狆狅狀狊犲狋狅犮犪犾犾犻狀狊狌狉犵犲狅犳１２３４５犵狅狏犲狉狀犿犲狀狋

狊犲狉狏犻犮犲犺狅狋犾犻狀犲

２０２３０２０６0;２０２３０３０６<=

!"#>?@ABCD0;

EF&'GHIGH

书

!"!"!###$!""%"!

!!!"

!"!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

!!#$!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

"!%#&'()*!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

#!+,-./!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

$!0123!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"

%!4567!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"

&!589:!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"

'!;<=>!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!#

?@("%#&#$ABC%DEFG23!!!!!!!!!!!!!!!!!!!!!!!!!$

HI)J!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!%

"