DB1301/T 396-2021 高端才智服务规程

ICS03.080.20

CCSA10

1301

石家庄市地方标准

DB1301/T396—2021

高端才智服务规程

Codeofpracticeforhigh-endtalentservice

2021-12-14发布2022-01-14实施

石家庄市市场监督管理局发布

DB1301/T396—2021

目次

前言.................................................................................II

1范围...............................................................................1

2规范性引用文件.....................................................................1

3术语和定义.........................................................................1

4总体要求...........................................................................1

5服务内容...........................................................................1

6项目管理...........................................................................2

范围管理.......................................................................2

合同管理.......................................................................2

客户关系管理...................................................................3

工作流程管理...................................................................3

7服务过程...........................................................................3

服务策划.......................................................................3

服务启动.......................................................................3

服务实施.......................................................................4

服务改进.......................................................................4