DB3311/T 153-2020 政务服务事项办理便利度评价

ICS01.040.03

CCSA12

DB3311

浙江省丽水市地方标准

DB3311/T153—2020

政务服务事项办理便利度评价

2020–12–14发布2021–01–14实施

丽水市市场监督管理局发布

DB3311/T153—2020

目  次

前言...................................................................................................................................................................III

1范围.................................................................................................................................................................1

2规范性引用文件.............................................................................................................................................1

3术语和定义.....................................................................................................................................................1

4评价指标概述.................................................................................................................................................2

5办事要素获取便利度.....................................................................................................................................2

5.1一证通办率.............................................................................................................................................2

5.2一照通办率.............................................................................................................................................2

5.3办事材料共享程度.................................................................................................................................3

5.4申请表单共享程度.................................................................................................................................3

6办事环节优化便利度.....................................................................................................................................3

6.1“一件事”网办比例.................................................................................................................................3

6.2全程网办比例.........................................................................................................................................3

6.3掌上可办率.............................................................................................................................................4

7办理时限压缩便利度.....................................................................................................................................4

7.1承诺时限压缩比.....................................................................................................................................4

7.2即办事项比例.........................................................................................................................................4

8信息反馈便利度.............................................................................................................................................4

8.1电子证照转化率.....................................................................................................................................4

8.2信息精准推送比例.................................................................................................................................5

9跨区域办理便利度.........................................................................................................................................5

9.1跨省通办.................................................................................................................................................5

9.2长三角区域通办.....................................................................................................................................5

9.3省域通办.................................................................................................................................................6

9.4市域通办................