DB21/T 3837-2023 公共图书馆适老服务规范

ICS01.140.20

CCSA14

21

辽宁省地方标准

DB21/T3837—2023

公共图书馆适老服务规范

Specificationofpubliclibrariesagingservices

2023-09-30发布2023-10-30实施

辽宁省市场监督管理局  发布

DB21/T3837—2023

目次

前言..................................................................................II

1范围.................................................................................1

2规范性引用文件.......................................................................1

3术语和定义...........................................................................1

4适老化建设...........................................................................2

4.1场馆建设.........................................................................2

4.2环境建设.........................................................................2

4.3设施设备.........................................................................2

5文献资源.............................................................................3

6人力资源.............................................................................3

6.1人员配备.........................................................................3

6.2人员素养要求.....................................................................3

6.3教育培训.........................................................................3

6.4志愿者队伍.......................................................................3

7服务内容与形式.......................................................................4

7.1服务原则.........................................................................4

7.2服务内容.........................................................................4

7.3服务形式.........................................................................4

8服务要求.............................................................................5

8.1服务时间.........................................................................5

8.2服务告示.........................................................................5

8.3资源推介.........................................................................5

8.4服务指标.........................................................................5

9服务宣传.............................................................................6

9.1宣传途径.........................................................................6

9.2宣传活动.........................................................................6

10制度与保障..........................................................................6

11服务监督、评价与改进................................................................6

11.1服务监督........................................................................6

11.2服务评价........................................................................6

11.3持续改进........................................................................6