DB3205/T 1047-2022 群众来信办理服务规范

ICS03.180.99

CCSA16

DB3205

苏州市地方标准

DB3205/T1047—2022

群众来信办理服务规范

Handlingstandardoflettersfromthegeneralpublic

2022-08-19发布2022-08-26实施

苏州市市场监督管理局发布

DB3205/T1047—2022

目次

前言.....................................................................................................................................................................III

1范围...................................................................................................................................................................1

2规范性引用文件...............................................................................................................................................1

3术语和定义.......................................................................................................................................................1

4基本要求...........................................................................................................................................................2

5人员要求...........................................................................................................................................................2

5.1人员礼仪...............................................................................................................................................2

5.2人员能力...............................................................................................................................................2

5.3人员培训...............................................................................................................................................2

6服务场所...........................................................................................................................................................2

6.1场地设置...............................................................................................................................................2

6.2环境卫生...............................................................................................................................................3

6.3卫生防疫...............................................................................................................................................3

7设施设备...........................................................................................................................................................3

7.1消防.......................................................................................................................................................3

7.2采光照明...............................................................................................................................................3

7.3便民设施...............................................................................................................................................3

7.4宣传展示...............................................................................................................................................3

7.5安保设施...............................................................................................................................................3

7.6评价设备...............................................................................................................................................3

8服务流程和要求.................................................................................................................................