DB21/T 3724-2023 综合超市经营管理规范

ICS03.100.20

CCSA12

DB21

辽宁省地方标准

DB21/T3724—2023

综合超市经营管理规范

Specificationforcomprehensivesupermarketmanagement

2023-04-30发布2023-05-30实施

辽宁省市场监督管理局发布

DB21/T3724—2023

目次

前言..................................................................................II

1范围.................................................................................1

2规范性引用文件.......................................................................1

3术语和定义...........................................................................1

4营业环境.............................................................................1

4.1布局与陈列.......................................................................1

4.2橱窗展示.........................................................................2

4.3标牌与标志.......................................................................2

4.4无障碍设施.......................................................................2

4.5温湿度...........................................................................2

4.6灯光照明.........................................................................3

4.7广播及背景音乐...................................................................3

4.8空气质量.........................................................................3

4.9噪声控制.........................................................................3

4.10收银台与结算出口................................................................3

5卫生服务.............................................................................3

5.1卫生间...........................................................................3

5.2环境保洁.........................................................................3

6安全服务.............................................................................3

6.1安全生产.........................................................................3

6.2消防安全.........................................................................4

6.3食品安全.........................................................................4

6.4安全通道.........................................................................4

7经营管理.............................................................................4

7.1经营管理制度建设.................................................................4

7.2顾客关系管理.....................................................................4

7.3销售服务管理.....................................................................5

8实施与改进