DB4401/T 149-2022 旅行社研学实践服务规范

ICS03.080

CCSA12DB4401

广州市地方标准

DB4401/T149—2022

旅行社研学实践服务规范

Specificationforserviceonstudytourismfortravelagency

2022-03-02发布2022-04-01实施

广州市市场监督管理局发布

DB4401/T149—2022

目次

前言Ⅲ

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引言Ⅳ

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1范围1

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2规范性引用文件1

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3术语和定义1

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4服务原则2

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4.1教育性原则2

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4.2实践性原则2

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4.3安全性原则2

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4.4公益性原则2

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5服务机构2

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5.1经营资质2

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5.2保险投保3

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5.3服务专业化3

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5.4供应方管理与选用3

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6研学实践产品4

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6.1基本要求4

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6.2产品分类5

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6.3产品设计5

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6.4产品说明书5

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6.5学生资料卡6

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6.6研学行程日志本6

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7研学实践服务提供6

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7.1招徕服务6

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7.2行前说明会服务6

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7.3集合出发时的服务6

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7.4餐饮服务7

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7.5住宿服务7

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7.6交通服务7

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7.7研学导游服务7

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7.8研学课程项目辅助服务7

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7.9医疗及救助服务7

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8研学实践安全保障7

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I

DB4401/T149—2022

8.1基本要求7

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8.2安全体系文件7

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8.3安全管理人员9

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8.4安全教育9

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8.5保险9

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8.6安全应急预案9

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9服务质量控制与改进9

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9.1研学实践服务团队人员配备9

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9.2行后跟踪信息及处理