T/CATIS 034-2026 跨境电子商务供应链管理规范

ICS03.080.99

CCSA10

团体标准

T/CATIS034—2026

跨境电子商务供应链管理规范

CodeofCross-borderE-commerceSupplyChainManagement

2026-05-01发布2026-08-01实施

中国服务贸易协会发布

T/CATIS034—2026

目次

前言...........................................................................................................................................7

引言...........................................................................................................................................8

1范围.......................................................................................................................................9

2规范性引用文件...................................................................................................................9

3术语和定义.........................................................................................................................10

3.1跨境电子商务供应链cross-bordere-commercesupplychain...........................10

3.2跨境电子商务供应链服务商cross-bordere-commercesupplychainservice

provider.........................................................................................................................10

3.3海外仓cross-bordere-commerceoverseaswarehouse.........................................10

3.4区域共享弹性网络regionalsharedresilientnetwork..........................................10

3.5韧性供应链resilientsupplychain.......................................................................10

3.6数智供应链intelligentdigitalsupplychain........................................................10

3.7端到端托管服务end-to-endmanagedservices..................................................10

3.8服务质量指标servicequalityindicators.............................................................11

3.9跨境电子商务进口监管模式cross-bordere-commerceimportregulatorymodel

.....................................................................................................................................11

3.10跨境电子商务出口监管模式cross-bordere-commerceexportregulatorymodel

.....................................................................................................................................11

3.11跨境电子商务零售进口保税备货模式（1210）cross-bordere-commerceretail

importbondedwarehousingmodel(Supervisioncode1210).....................................11

3.12跨境电子商务零售出口直购模式（9610）cross-bordere-commerceretail

exportdirectpurchasemodel(Supervisioncode9610)..............................................11

3.13跨境电子商务企业对企业出口模式（9710）cross-bordere-commerceB2B

exportmodel(Supervisioncode9710)........................................................................12

3.14跨境电子商务出口“出口海外仓”模式（9810）cross-bordere-commerceexport

overseaswarehousingmodel(Supervisioncode9810)...............................................12

3.15碳足迹carbonfootprint,CFP............................................................................12

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3.16证据链evidencechain.......................................................................................12

4基本原则与责任分工.........................................................................................................12

4.1基本原则..............................................................................................................12

4.2责任主体与边界..................................................................................................13

4.2.1供应链服务商责任................................................................................13

4.2.2跨境电子商务平台责任........................................................................13

4.2.3出口经营者责任....................................................................................13

4.2.4进口经营者责任....................................................................................13

4.2.5责任划分机制........................................................................................14

4.3业务模式与应用场景..........................................................................................14

5供应链网络布局与规划.....................................................................................................14

5.1网络规划总则......................................................................................................14

5.2球化仓配网络布局..........................................................................................14

5.2.1节点类型................................................................................................14

5.2.2布局原则................................................................................................14

5.3干线通道与多式联运规划..................................................................................15

5.3.1通道多元化............................................................................................15

5.3.2通道安与冗余....................................................................................15

5.4区域共享弹性网络与“一盘货”管理...................................................................15

5.4.1区域共享机制........................................................................................15

5.4.2“一盘货”管理.........................................................................................15

6仓储与海外仓运营规范.....................................................................................................15

6.1仓储设施与安..................................................................................................15

6.1.1基本要求................................................................................................15

6.1.2设备配置................................................................................................16

6.2入库与上架作业流程..........................................................................................16

6.2.1收货与验收............................................................................................16

6.2.2上架与编码............................................................................................16

6.3库存管理与盘点..................................................................................................16

6.3.1日常管理................................................................................................16

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6.3.2盘点制度................................................................................................16

6.4拣选、包装与出库..............................................................................................16

6.4.1拣选作业................................................................................................16

6.4.2包装规范................................................................................................17

6.4.3出库核验................................................................................................17

6.5海外仓本地化运营规范......................................................................................17

6.5.1合规经营................................................................................................17

6.5.2本地服务能力........................................................................................17

6.6退货与逆向物流管理..........................................................................................17

6.6.1退货接收与检验....................................................................................17

6.6.2逆向运输与再利用................................................................................17

7干线运输与通关协同规范.................................................................................................18

7.1运输组织与运力保障..........................................................................................18

7.1.1运力组织................................................................................................18

7.1.2运输安................................................................................................18

7.2国际海运、空运、铁路及公路运输规范..........................................................18

7.2.1海运........................................................................................................18

7.2.2空运........................................................................................................18

7.2.3国际铁路和公路....................................................................................18

7.3通关协同与报关报检规范..................................................................................19

7.3.1三单对碰................................................................................................19

7.3.2高风险货物管理....................................................................................19

7.4在途可视化与异常管理......................................................................................19

7.4.1可视化要求............................................................................................19

7.4.2异常处理................................................................................................19

8尾程配送与履约服务.........................................................................................................19

8.1服务场景..............................................................................................................19

8.2配送网络与承运人管理......................................................................................20

8.2.1承运人选择............................................................................................20

8.2.2配送网络规划........................................................................................20

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8.3订单履约、派送与签收......................................................................................20

8.3.1派送组织................................................................................................20

8.3.2签收管理................................................................................................20

8.4客户体验与售后响应..........................................................................................20

8.4.1通知与沟通............................................................................................20

8.4.2末端服务质量........................................................................................20

9信息化与数据协同规范.....................................................................................................21

9.1信息系统总体要求..............................................................................................21

9.1.1系统架构................................................................................................21

9.1.2安合规................................................................................................21

9.2业务数据标准与对接规范..................................................................................21

9.2.1数据标准................................................................................................21

9.2.2系统对接................................................................................................21

9.3链路可视化与追溯..........................................................................................21

9.3.1可视化内容............................................................................................21

9.3.2追溯能力................................................................................................21

9.4数据共享、分级管理与安保护......................................................................22

10服务质量评价与绩效管理规范.......................................................................................22

10.1服务质量评价体系............................................................................................22

10.2核心服务指标（KPI）......................................................................................22

10.3质量监测、通报与改进....................................................................................22

10.4奖惩机制与合作退出........................................................................................22

11绿色供应链与ESG规范.................................................................................................22

11.1绿色仓储与绿色包装........................................................................................22

11.2绿色运输与碳排放管理....................................................................................23

11.3废弃物管理与资源循环利用............................................................................23

11.4社会责任与劳工保护........................................................................................23

11.5碳足迹管理........................................................................................................23

12风险管理与供应链韧性规范...........................................................................................23

12.1风险识别与分类................................................................................................23

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12.2风险评估与预警机制....................