DB1301/T 401-2021 家具末端配送服务规范

ICS03.080.20

CCSA10

1301

石家庄市地方标准

DB1301/T401—2021

家具末端配送服务规范

Specificationforservicesinfurnitureterminaldistribution

2021-12-14发布2022-01-14实施

石家庄市市场监督管理局发布

DB1301/T401—2021

目次

前言.................................................................................II

1范围...............................................................................1

2规范性引用文件.....................................................................1

3术语和定义.........................................................................1

4总体要求...........................................................................1

5服务流程...........................................................................1

配送站收存.....................................................................1

配送员派送.....................................................................2

撤回...........................................................................3

6异常处理...........................................................................4

故障处理.......................................................................4

差错处理.......................................................................4

评价异常处理...................................................................4

7投诉处理...........................................................................4

货品丢失投诉...................................................................4

货品货损投诉...................................................................4

8评价与改进.........................................................................4

服务评价.......................................................................4

服务改进.......................................................................5

参考文献............................