DB1301/T 395-2021 高速公路收费礼仪规范

ICS03.220.20

CCSR10

1301

石家庄市地方标准

DB1301/T395—2021

高速公路收费礼仪规范

2021-12-14发布2022-01-14实施

石家庄市市场监督管理局发布

DB1301/T395—2021

目次

前言............................................................................II

引言...........................................................................III

1范围.................................................................................1

2规范性引用文件.......................................................................1

3术语和定义...........................................................................1

4业务流程.............................................................................1

上岗流程.........................................................................1

下岗流程.........................................................................1

5工作礼仪.............................................................................1

仪容仪表.........................................................................1

工作要求.........................................................................2

工作态度.........................................................................2

语言要求.........................................................................2

动作流程.........................................................................3

6监督服务.............................................................................3

7检查改进.............................................................................3

附录A（规范性）服务忌语......................................................4