DB43/T 2281-2022 美容机构星级划分及评定规范

ICS03.080.30

CCSA12

43

湖南省地方标准

DB43/T2281—2022

美容机构星级划分及评定规范

Specificationforgradeevaluationofbeautyorganization

2022-01-29发布2022-04-29实施

湖南省市场监督管理局发布

DB43/T2281—2022

目次

前言·······················································································································································Ⅲ

1范围···················································································································································1

2规范性引用文件································································································································1

3术语和定义········································································································································1

4星级划分············································································································································1

5评定原则············································································································································2

6评定机构············································································································································2

7评定对象············································································································································2

8评定流程············································································································································2

8.1申请············································································································································2

8.2受理············································································································································2

8.3评审············································································································································2

8.4备案············································································································································3

8.5公示············································································································································3

8.6授牌············································································································································3

8.7复审············································································································································3

9评定管理············································································································································3

9.1基本要求····································································································································3

9.2标牌管理····································································································································3

9.3申诉与投诉································································································································3

9.4监督············································································································································4

附录A（规范性）美容机构星级评定评分表······················································································5

附录B（规范性）美容机构星级评定申请材料··················································································8

附录C（资料性）评定报告··············································································································11

附录D（资料性）星级标牌··············································································································13

I

DB43/T2281—2022

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DB43/T2281—2022

前言

本文件按照GB/T1.1—2020《标准化工作导则第1部分：标准化文件的结构和起草规则》的规

定起草。

请注意本文件的某些内容可能涉及专利。本文件的发布机构不承担识别专利的责任。

本文件由湖南省商务厅提出并归口。

本文件起草单位：湖南省南国丽人美容会所、湖南潞泉医疗美容有限公司、长沙爱美丽科技有限公

司、湖南省化妆品经营行业协会、长沙市化妆品安全协会、长沙莎曼化妆品有限公司、郴州市北湖区菩

兰瑜伽健康管理中心、湖南格韵诗化妆品有限公司、长沙优美甜缘美容科医疗服务有限公司、石门县茵

采美丽人生美容院、常德阳光名妆企业管理咨询有限公司、湖南彩桥企业管理咨询服务有限公司。

本文件主要起草人：李春霞、李灿辉、高鹏、易敬平、刘波、刘小青、史灵华、刘曙鹃、覃芳、王

庆玉、黄莉莉、黄宁、夏婵、夏童、周珊、汤嗣勇、梁洁、尹结松、罗薇、万菲、刘广茂、朱东旭、喻

志慧。

III

DB43/T2281—2022

IV

DB43/T2281—2022

美容机构星级划分及评定规范

1范围

本文件规定了美容机构星级划分及评定的原则、评定机构、评定对象、评定流程和评定管理。

本文件适用于湖南省美容机构星级划分及评定工作。

2规范性引用文件

下列文件中的内容通过文中的规范性引用而构成本文件必不可少的条款。其中，注日期的引用文件，

仅该日期对应的版本适用于本文件；不注日期的引用文件，其最新版本（包括所有的修改单）适用于本

文件。

GB3095环境空气质量标准

GB3096声环境质量标准

GB5749生活饮用水卫生标准

GB/T10001.1标志用公共信息图形符号

GB37488公共场所卫生指标极限值要求

3术语和定义

下列术语和定义适用于本文件。

3.1

美容机构beautyorganization

运用专业技术（或手法）、设备仪器及用品用具为消费者提供人体表面无创伤性、非侵入性的皮肤

清洁、皮肤保养、身体按摩、化妆造型、美体塑形等服务的生活美容机构。不含医学美容机构。

3.2

考核年assessmentyear

美容机构申请星级评定时间的前一个自然年。

4星级划分

4.1星级评定评分由设施设备、服务人员、服务质量和企业管理等指标组成，基本分为100分，附加

分10分（见附录A）。

4.2星级评定等级采用星级划分方式，设三星、四星和五星。各星级的得分要求如下：

——五星级，得分95分以上；

——四星级，得分90分～95分；

——三星级，得分80分～89分。

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DB43/T2281—2022

5评定原则

5.1机构自愿申报原则。

5.2评审专家随机抽取原则。

5.3评审过程依法、公开、公正原则。

5.4评定结果社会监督、动态管理原则。

6评定机构

6.1应具有独立法人资格、固定办公场所。

6.2应负责下列工作：

——组织星级评定活动；

——组建评定专家组及评定活动相关程序文件；

——申诉与投诉的处理；

——对获得星级评定的机构进行监督。

7评定对象

7.1依法登记注册并持续开展经营活动的企业或企业依法设立的分支机构。

7.2考核年内，无虚假宣传和不良经营记录。

7.3评定申请资料真实有效，符合星级评定的其他相关要求。

8评定流程

8.1申请

美容机构自愿申请（申请材料见附录B），且满足但不限于以下条件：

——三年内未发生重大质量、安全、环境保护等事故；

——具备法律法规规定的相关行政许可、审批或强制认证等资质；

——正常经营运行一年以上。

8.2受理

8.2.1评定机构集中受理申请材料，并应初步审核申请材料，确认是否受理，并公示初审结果。

8.2.2对初审不合格的美容机构，评定机构应在10个工作日内给出反馈意见，美容机构完善申请资

料后重新申请。

8.3评审

8.3.1评审工作分为现场评审和评审会议两部分组成。

8.3.2评定专家组到申请机构现场，审核资料的准确性；并按照附录A中表A.1的要求进行现场评

审，提出评审结果。

8.3.3现场评审完成后，评定机构应组织召开专家评审会议，综合现场评审以及其他评审意见，出具

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DB43/T2281—2022

评定报告（见附录C）。

8.4备案

评定机构应将评定结果向上级行政主管部门报备。

8.5公示

评定机构应将评定结果在相关媒体、信息平台上公示15天。

8.6授牌

公示期结束后，评定机构应向被批准的美容机构颁发相应的星级标牌。

8.7复审

星级标牌有效期为3年，美容机构应在有效期届满2个月前提出复审。

9评定管理

9.1基本要求

9.1.1星级评定实行单店考核，即各店分别单独评定星级。

9.1.2初次申请星级评定的美容机构申请等级最高为三星级。

9.1.3美容机构申请更高级别的评定时应在获得本星级期满1年后，方可提出申请。

9.1.4星级评定只考核美容机构考核年的经营管理情况，当年的运营管理情况仅供参考。

9.1.5美容机构自降级或取消星级之日起，恢复正常运营满1年后，方可重新提出评定申请。

9.1.6美容机构发生变化，如机构名称变更、营业范围变更、地址变更、营业规模变更等，应向评定

机构报告，接受评定机构的审查，确定上次评定结果的有效性，决定是否重新评定。

9.2标牌管理

9.2.1星级标牌由五角星图案构成，三颗五角星表示三星级，四颗五角星表示四星级、五颗五角星表

示五星级。

9.2.2星级标牌尺寸、格式要求见附录D。

9.2.3星级标牌使用期间，一经发现与本标准不符或给客户带来直接或间接的利益损害行为时，可根

据情节进行以下处理：书面警告、通报批评、降低星级直至取消星级，并在相应范围内公布。

9.2.4当被评定机构出现违反法律法规、强制性标准，存在弄虚作假等问题时，应撤销其标牌的使用

权。

9.3申诉与投诉

9.3.1在公示期内，企业或个人可提出申诉与投诉。申诉与投诉内容包括但不限于：

——对评定人员组成或行为有意见；