DB23/T 3029-2021 药品零售连锁企业销售服务指南

ICS03.080

CCSA12

DB23

黑龙江省地方标准

DB23/T3029—2021

药品零售连锁企业销售服务指南

2021-12-16发布2022-01-15实施

黑龙江省市场监督管理局发布

DB23/T3029—2021

目  次

前言...................................................................................................................................................................III

1范围.................................................................................................................................................................1

2规范性引用文件.............................................................................................................................................1

3术语和定义.....................................................................................................................................................1

4服务总则.........................................................................................................................................................2

4.1守法.........................................................................................................................................................2

4.2诚信.........................................................................................................................................................2

4.3创新.........................................................................................................................................................2

5制度建设.........................................................................................................................................................2

5.1质量管理体系.........................................................................................................................................2

5.2质量管理制度和操作规程.....................................................................................................................2

6人员管理.........................................................................................................................................................3

6.1职业道德.................................................................................................................................................3

6.2仪容仪表.................................................................................................................................................3

6.3从业要求.................................................................................................................................................3

6.4培训要求.................................................................................................................................................3

7岗位职责.........................................................................................................................................................4

7.1连锁门店店长.........................................................................................................................................4

7.2执业药师.................................................................................................................................................4

7.3其他药学技术人员.................................................................................................................................4

7.4门店质管员.............................................................................................................................................4

7.5收款员.....................................................................................................................................................5

8服务环境.........................................................................................................................................................5

8.1营业场所.................................................................................................................................................5

8.2药品陈列.................................................................................................................................................5

8.3设施设备.................................................................................................................................................5

8.4公示和标识.............................................................................................................................................6

8.5环境卫生.................................................................................................................................................6

9服务内容.........................................................................................................................................................6

9.1基础服务......................................................................................