DB11/T 2048-2022 信息消费体验中心服务规范

ICS03.080.30

CCSA16

DB11

北京市地方标准

DB11/T2048—2022

信息消费体验中心服务规范

Servicespecificationforinformationconsumptionexperiencecenter

2022-12-27发布2023-04-01实施

北京市市场监督管理局发布

DB11/T2048—2022

目次

前言..................................................................................II

1范围.................................................................................1

2规范性引用文件.......................................................................1

3术语和定义...........................................................................1

4服务流程.............................................................................1

5服务要求.............................................................................2

5.1通用要求.........................................................................2

5.2引流服务.........................................................................3

5.3展示服务.........................................................................3

5.4体验服务.........................................................................3

5.5科普服务.........................................................................3

5.6交易服务.........................................................................4

5.7售后服务.........................................................................4

6证实方法.............................................................................4

6.1基本要求.........................................................................4

6.2通用要求.........................................................................4

6.3引流服务检查.....................................................................4

6.4展示服务检查.....................................................................4

6.5体验服务检查.....................................................................4

6.6科普服务检查.....................................................................4

6.7交易服务检查.....................................................................4

6.8售后服务检查.....................................................................5

7评价与改进...........................................................................5

7.1评价..............................................