GB/T 33287-2025 语言培训服务评价

ICS03.080

CCSA12

中华人民共和国国家标准

GB/T33287—2025

代替GB/T33287—2016

语言培训服务评价

Evaluationoflanguagetrainingservices

2025⁃08⁃29发布2025⁃08⁃29实施

国家市场监督管理总局

国家标准化管理委员会发布

GB/T33287—2025

目次

前言··························································································································Ⅲ

1范围·······················································································································1

2规范性引用文件········································································································1

3术语和定义··············································································································1

4评价原则·················································································································3

4.1公正性··············································································································3

4.2科学性··············································································································3

4.3规范性··············································································································4

4.4可靠性··············································································································4

4.5有效性··············································································································4

5评价指标·················································································································4

5.1概述·················································································································4

5.2服务提供者········································································································4

5.3服务人员···········································································································6

5.4服务资源···········································································································7

5.5学习资料··········································································································10

5.6服务过程··········································································································12

5.7服务结果··········································································································16

6评价流程···············································································································16

6.1概述················································································································16

6.2确定评价目的、范围····························································································17

6.3建立评价指标体系······························································································17

6.4制定评价指标取值规则························································································18

6.5形成评价工作方案······························································································19

6.6采集、评估、处理数据···························································································19

6.7计算评价分数····································································································19

6.8出具评价结果····································································································19

7取值规则···············································································································20

7.1最低层级评价指标······························································································20

7.2最低层级之上的评价指标·····················································································20

8评价方法···············································································································20

8.1要求················································································································20

Ⅰ

GB/T33287—2025

8.2示例················································································································21

9评价结果···············································································································21

9.1内容················································································································21

9.2形式················································································································22

参考文献····················································································································23

Ⅱ

GB/T33287—2025

前言

本文件按照GB/T1.1—2020《标准化工作导则第1部分：标准化文件的结构和起草规则》的规

定起草。

本文件代替GB/T33287—2016《语言培训服务评价》，与GB/T33287—2016相比，除结构调整和

编辑性改动外，主要技术变化如下：

a）更改了“评价原则”中“公正性”“规范性”“可靠性”“有效性”的内容（见4.1、4.3、4.4、4.5，2016

年版的4.1~4.4），增加了“科学性”的评价原则（见4.2）；

b）将“评价要素”更改为“评价指标”，并更改了部分内容（见第5章，2016年版的第5章）；

c）增加了“语言培训服务评价流程图”（见6.1）；

d）将“确定评价目的”“确定评价范围”“确定评价区间”更改为“确定评价目的、范围”（见6.2，

2016年版的6.1.1~6.1.3）；

e）将“确定评价指标”更改为“建立评价指标体系”（见6.3，2016年版的6.1.4）；

f）增加了“制定评价指标取值规则”（见6.4）；

g）将“形成评价方案”更改为“形成评价工作方案”（见6.5，2016年版的6.1.5）；

h）将“采集数据”“加工数据”更改为“采集、评估、处理数据”（见6.6，2016年版的6.2.1）；

i）更改了“计算评价分数”的内容（见6.7，2016年版的6.2.3）；

j）将“形成评价结果”更改为“出具评价结果”（见6.8，2016年版的6.3）；

k）更改了个人信息保护相关要求的表述（见6.8，2016年版的8.1.4、8.1.5）；

l）增加了“取值规则”一章（见第7章）。

请注意本文件的某些内容可能涉及专利。本文件的发布机构不承担识别专利的责任。

本文件由全国教育服务标准化技术委员会（SAC/TC443）提出并归口。

本文件起草单位：中国标准化研究院、北京外国语大学、北京语言大学、北京师范大学、金吉列出国

留学咨询服务有限公司、山西紫丹教育集团有限公司、上海交通职业技术学院、共青科技职业学院。

本文件主要起草人：侯非、郑娟尔、王娜娜、唐锦兰、黄伟、杨泉、彭国劼、付强、刘晓悦、李文达、党佳佳、

陈萌、王琦、高春丽、靳宗振、邓亚峤、胡晓娜、钟玉梅、梁迎萍。

本文件及其所代替的文件的历次版本发布情况为：

——2016年首次发布为GB/T33287—2016；

——本次为第一次修订。

Ⅲ

GB/T33287—2025

语言培训服务评价

1范围

本文件确立了语言培训服务的评价原则和评价指标，规定了评价流程、取值规则和评价结果，描述

了评价方法。

本文件适用于语言培训服务评价。

2规范性引用文件

下列文件中的内容通过文中的规范性引用而构成本文件必不可少的条款。其中，注日期的引用文

件，仅该日期对应的版本适用于本文件；不注日期的引用文件，其最新版本（包括所有的修改单）适用于

本文件。

GB2894安全标志及其使用导则

GB3096声环境质量标准

GB4943.1音视频、信息技术和通信技术设备第1部分：安全要求

GB18584家具中有害物质限量

GB/T18883室内空气质量标准

GB/T20271信息安全技术信息系统通用安全技术要求

GB21027学生用品的安全通用要求

GB/T26371过氧化物类消毒液卫生要求

GB28231书写板安全卫生要求

GB/Z28828信息安全技术公共及商用服务信息系统个人信息保护指南

GB/T33259数字印刷质量要求及检验方法

GB/T33288—2025语言培训服务教学人员评价

GB/T34418—2017语言培训服务基本术语

GB/T35273信息安全技术个人信息安全规范

GB/T42574信息安全技术个人信息处理中告知和同意的实施指南

GB/T43292—2023语言学习服务要求

GB/T43506电信和互联网服务用户个人信息保护技术要求

GB50033建筑采光设计标准

GB50189公共建筑节能设计标准

GB50325民用建筑工程室内环境污染控制标准

GB55037建筑防火通用规范

CY/T111电子图书质量基本要求

WS/T10005公共场所集中空调通风系统清洗消毒规范

3术语和定义

GB/T34418—2017、GB/T43292—2023界定的以及下列术语和定义适用于本文件。

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