DB3205/T 1124.3-2024 城市生活服务总入口移动端接入服务运行管理规范 第3部分：服务中断处理

ICS35.240

CCSL67

DB3205

苏州市地方标准

DB3205/T1124.3—2024

城市生活服务总入口移动端接入服务

运行管理规范第3部分：服务中断处理

Specificationsforoperationmanagementofmobileaccessservicesat

themainportalofurbanlifeservices—

Part3:Serviceinterruptionhandling

2024-08-09发布2024-08-16实施

苏州市市场监督管理局发布

DB3205/T1124.3—2024

目次

前言..................................................................................II

引言.................................................................................III

1范围................................................................................1

2规范性引用文件......................................................................1

3术语和定义..........................................................................1

4服务中断事件处理流程................................................................1

5应急准备............................................................................3

5.1风险评估......................................................................3

5.2分级管理......................................................................3

5.3处置预案......................................................................3

6事件发现............................................................................3

6.1日常监测......................................................................3

6.2重点预警......................................................................3

7先期处置............................................................................3

8事件报告............................................................................3

9事件定级............................................................................4

9.1定级流程......................................................................4

9.2要素赋值......................................................................4

9.3定级标准......................................................................5

10分级处置...........................................................................5

10.1Ⅰ级响应.....................................................................5

10.2Ⅱ级响应.....................................................................6

10.3Ⅲ级响应.....................................................................6

11事件结束...........................................................................6

11.1Ⅰ级、Ⅱ级响应事件结束.......................................................6

11.2Ⅲ级响应事件结束.............................................................6

12事件总结.....................................................