DB3205/T 1124.4-2024 城市生活服务总入口移动端接入服务运行管理规范 第4部分：咨询投诉

ICS35.240

CCSL67

DB3205

苏州市地方标准

DB3205/T1124.4—2024

城市生活服务总入口移动端接入服务

运行管理规范第4部分：咨询投诉

Specificationsforoperationmanagementofmobileaccessservices

atthemainportalofurbanlifeservices—

Part4:Consultationorcomplaint

2024-08-09发布2024-08-16实施

苏州市市场监督管理局发布

DB3205/T1124.4—2024

目次

前言..................................................................................II

引言.................................................................................III

1范围................................................................................1

2规范性引用文件......................................................................1

3术语和定义..........................................................................1

4咨询投诉渠道........................................................................1

5咨询投诉分类........................................................................1

5.1技术类........................................................................1

5.2服务类........................................................................1

6咨询投诉处理流程....................................................................1

7问题反馈............................................................................2

8问题处理............................................................................2

8.1处理要求......................................................................2

8.2处理规则....................................