DB37/T 4621.1-2023 智慧城市 惠民服务 第1部分：办事服务

ICS35.240.01

CCSL70

37

山东省地方标准

DB37/T4621.1—2023

智慧城市惠民服务第1部分：办事服务

Smartcity—People'swellbeingservice—Part1:Administrativeservice

2023-05-30发布2023-06-30实施

山东省市场监督管理局发布

DB37/T4621.1—2023

目次

前言.................................................................................II

引言................................................................................III

1范围...............................................................................1

2规范性引用文件.....................................................................1

3术语和定义.........................................................................1

4概述...............................................................................1

5线上服务...........................................................................2

5.1网上注册/登录..................................................................2

5.2网上预约.......................................................................2

5.3网上申报.......................................................................2

5.4网上审批.......................................................................2

5.5办理状态查询...................................................................2

5.6网上业务咨询与监督.............................................................2

5.7网上评价与投诉.................................................................3

6线下服务...........................................................................3

6.1咨询引导.......................................................................3

6.2信息推送.......................................................................3

6.3自助办理.......................................................................3

6.4信息归档.......................................................................3

7线上线下服务一体化.................................................................3

8服务保障...........................................................................4

参考文献.............................