DB37/T 4498-2022 公共就业培训服务规范

ICS03.040

CCSA16

37

山东省地方标准

DB37/T4498—2022

公共就业培训服务规范

Servicespecificationforpublicemploymentvocationaltraining

2022-04-08发布2022-05-08实施

山东省市场监督管理局发布

DB37/T4498—2022

目次

前言.................................................................................II

1范围...............................................................................1

2规范性引用文件.....................................................................1

3术语和定义.........................................................................1

4培训内容与形式.....................................................................1

4.1培训内容.......................................................................1

4.2培训形式.......................................................................1

4.2.1线下授课...................................................................1

4.2.2线上授课（互联网+培训）....................................................1

5机构要求...........................................................................2

5.1基本要求.......................................................................2

5.2培训场所.......................................................................2

5.3设施设备.......................................................................2

5.4培训队伍.......................................................................2

5.5培训计划、教学大纲和教材.......................................................2

5.6管理制度.......................................................................2

5.7线上培训平台...................................................................2

6培训流程与要求.....................................................................3

6.1培训准备.......................................................................3

6.2登记注册.......................................................................3

6.3开班前准备.....................................................................3

6.4培训实施.......................................................................3

6.5培训考核.......................................................................4

6.6证书发放.......................................................................4

7培训服务管理.......................................................................4

7.1信息公开.......................................................................4

7.2档案管理.......................................................................4

8服务评价与改进.....................................................................4

8.1服务评价.......................................................................5

8.2投诉处理.......................................................