DB3203/T 1045-2023 商场数字化服务管理规范

ICS03.080.99

CCSA16

3203

徐州市地方标准

DB3203/T1045—2023

商场数字化服务管理规范

Specificationfordigitalservicemanagementinshoppingmall

2023-12-29发布2024-02-01实施

徐州市市场监督管理局发布

DB3203/T1045—2023

目次

前言...........................................................................II

1范围................................................................................1

2规范性引用文件......................................................................1

3术语和定义..........................................................................1

4缩略语..............................................................................1

5基础要求............................................................................1

网络通讯........................................................................1

设备设施........................................................................2

存储与计算......................................................................2

6服务要求............................................................................2

智能停车........................................................................2

客流分析........................................................................3

智慧营销........................................................................3

智能导购........................................................................3

智慧支付........................................................................3

电子会员........................................................................3

售后服务........................................................................3

技术应用........................................................................4

线上商城........................................................................4

即时配送.......................................................................4

7服务管理............................................................................4

数据管理........................................................................4

货品管理........................................................................4

顾客管理........................................................................4

公共管理........................................................................5

商户管理........................................................................5

信息管理........................................................................5

8评价与改进..........................................................................5

评价............................................................