DB3309/T 81.1-2020 社会矛盾纠纷调处化解“最多跑一地”工作规范第1部分：一窗受理、多元化解

ICS01.040.03

CCSA90

DB3309

浙江省舟山市地方标准

DB3309/T81.1—2020

社会矛盾纠纷调处化解“最多跑一地”工作

规范第1部分：一窗受理、多元化解

Methodofoperationforsocialdisputesmediationto“maximumonevisitservice

place”—Part1:Onewindowacceptandhear,Diversifiedsolutions

2020-12-15发布2021-01-15实施

舟山市市场监督管理局发布

DB3309/T81.1—2020

目  次

前  言...............................................................................................................................................................II

1范围.....................................................................................................................................................................1

2规范性引用文件.................................................................................................................................................1

3术语和定义.........................................................................................................................................................1

4总体要求...........................................................................................................................................................2

5机构设置...........................................................................................................................................................2

5.1县（区）级矛调中心机构设置...............................................................................................................2

5.2乡镇（街道）级矛调中心机构设置.......................................................................................................3

5.3村（社区）级矛调站机构设置...............................................................................................................3

6工作流程...........................................................................................................................................................3

6.1总则...........................................................................................................................................................3

6.2事件受理...................................................................................................................................................3

6.3事件分析处置...........................................................................................................................................4

6.4事件流转...................................................................................................................................................5

6.5事件化解...................................................................................................................................................5

6.6事件办结...................................................................................................................................................7

7管理要求...........................................................................................................................................................7

7.1矛调中心（站）.......................................................................................................................................7

7.2进驻部门（单位）...................................................................................................................................7

7.3综合受理窗口...........................................................................................................................................8

7.4工作人员...................................................................................................................................................8

8工作评价与改进...............................................................................................................................................8

8.1工作评价...................................................................................................................................................8

8.2工作改进...................................................................................................................................................8