T/FIQ 001-2022 流动金融服务车服务管理要求

ICS03.060

CCSA11

FIQ

青海省金融学会团体标准

T/FIQ001—2022

流动金融服务车服务管理要求

Servicemanagementrequirementsofmobilefinancialservicevehicle

2022-07-25发布2022-08-01实施

青海省金融学会发布

T/FIQ001—2022

目次

前言.................................................................................II

1范围...............................................................................1

2规范性引用文件.....................................................................1

3术语和定义.........................................................................1

4车辆标识...........................................................................1

4.1基本要求.......................................................................1

4.2样式...........................................................................1

4.3悬挂要求.......................................................................1

5信息公示...........................................................................2

5.1基本要求.......................................................................2

5.2样式...........................................................................2

5.3悬挂要求.......................................................................2

6服务设施...........................................................................2

6.1服务环境.......................................................................2

6.2硬件设施.......................................................................2

7服务功能...........................................................................2

7.1概述...........................................................................2

7.2咨询服务.......................................................................2

7.3柜面服务.......................................................................2

7.4自助服务.......................................................................3

8服务管理...........................................................................3

8.1服务制度.......................................................................3

8.2人员服务规范...................................................................3

9消费者权益保护.....................................................................3

9.1客户异议处理...................................................................4

9.2权益保障.......................................................................4

9.3服务收费.......................................................